Postage & Return Policy
Order Processing & Delivery
We manage a wide range of premium home utilities—including bedsheets, home cleaning solutions, washing machine covers, and home decor. Processing and delivering quality products to your doorstep is our top priority.
- Standard Processing: Orders are processed within 1-3 business days from our warehouse.
- Delivery Timelines: Standard delivery within Pakistan usually takes 3-7 business days depending on your location.
We pride ourselves on dispatching all orders directly from our curated inventory to ensure the highest quality standards before they reach your home.
Exchange & Return Policy
At LIVANZA, we prioritize the health and safety of our customers above all else. Because we deal in home textiles, cleaning solutions, and living essentials, hygiene is our utmost concern.
To ensure that every customer receives 100% brand-new, uncontaminated products, we strictly do not accept returns or offer refunds for items that have been opened, unsealed, or used in any way. This policy prevents cross-contamination and guarantees that no customer is affected by previously handled home goods.
While standard returns are not applicable to maintain hygiene standards, exchanges are permitted exclusively if there is an error on our part.
- Valid reasons for an exchange: Receiving a defective product, an incorrect item, or a damaged package upon arrival.
- Invalid reasons for an exchange/return: Change of mind, minor color variations due to screen displays, or products whose seals/packaging have been broken.
To initiate a valid exchange claim, please contact our Support Team via WhatsApp at 0000-0000000 or email support@livanza.shop within 48 hours of receiving your delivery.
For accepted exchange cases, the item must be returned in its original, unopened, and sealed condition. If the error is proven to be from our side, LIVANZA will bear all associated shipping charges for the replacement.
LIVANZA — Where everyday comfort meets quality