Terms of Service

Exchange & Return Policy

At LIVANZA, we deal exclusively in premium home living products, utilities, and daily essentials. Because of the nature of our products—which include home textiles, cleaning solutions, and hygiene-sensitive goods—we strictly do not offer returns or refunds for opened or used items. All sales are considered final upon delivery to ensure that every customer receives 100% brand-new, uncontaminated products.

Exchanges are permitted exclusively if a fulfillment error has occurred on our part (e.g., wrong item sent or a clear manufacturing defect).

Change of mind, personal preference, or minor color variations due to screen lighting are invalid reasons for an exchange. To initiate a valid exchange claim, please contact our Support Team via WhatsApp at 0000-0000000 within 48 hours of receiving your delivery.

Order Cancellation

Customers may cancel their order at any time before the order has been processed and dispatched. Once the order has been processed, the Exchange and Return Policy shall apply.

LIVANZA reserves the right to decline or cancel any order in circumstances where payment has not been successfully processed or where the product is found to be out of stock or unavailable.

Payment Information

We offer Cash on Delivery (COD) for most locations across Pakistan. For select high-value orders or bulk purchases, an advance payment may be required to confirm the order.

For other payment methods, please refer to the checkout page for the latest options. We use trusted payment services to securely process and store your order information, including your order number, name, shipping details, phone number, and email address.

Quality Assurance

LIVANZA provides comprehensive home living solutions. From practical household items to elegant decor, we ensure that every product listed on our store meets strict quality standards. We hold and dispatch our own inventory directly to your doorstep, ensuring you receive exactly what you ordered in pristine condition.

Shipping, Delivery & Processing Times

We are committed to delivering your home essentials efficiently. Please note our processing and delivery timelines:

Standard Orders: Processed within 1-3 business days and delivered within 3-7 business days across Pakistan.
Bulk Orders: May require additional processing time. Our team will contact you with specific timelines.

For any delivery inquiries, please contact us directly via WhatsApp to discuss options and timelines.

Communication and Customer Support

Our team strives to respond to all customer inquiries as quickly as possible. We aim to provide efficient and helpful support via WhatsApp.

Updates or modifications to these Terms of Service will be reflected on this page. Customers are encouraged to check this page periodically to stay informed of any changes.

Legal Compliance and Data Protection

We prioritize the security of your personal information. Customer data, including order details and contact information, is securely handled and processed in accordance with our Privacy Policy.

We reserve the right to update these Terms of Service from time to time. Continued use of our website constitutes your agreement to any such changes.

For questions or clarifications regarding these Terms of Service, please contact us:

WhatsApp: 0000-0000000

Email: support@livanza.shop

LIVANZA — Where everyday comfort meets quality